To mark their 16th anniversary, the CRM Playaz are holding IRL 2025 Wednesday January 22nd. It's a conversational thought leadership event taking place physically in Atlanta and streaming everywhere ...
Join us for an insightful webinar to discover how integrating the capabilities of Playvox by NICE and CRM systems can help ...
Hear from CX leaders who are using Agentic AI and can highlight the success of their CX organizations since its ...
ServiceNow will acquire Cuein, a conversation data analysis and insights company, for an undisclosed amount.
The social media platform went dark for a while yesterday, and marketers should diversify in case it happens again.
Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this ebook, we give an ...
Faster response times mean happier customersAre your customers on hold too long?Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest ...
AI into customer interactions. Those leveraging AI for conversation analysis are seeing faster resolution times, improved customer satisfaction, and reduced agent burnout.Ready to learn more about how ...
A high-quality customer experience creates loyal customers for years to come and makes for an easy win against businesses that are competing on other factors like price and quality. We partnered with ...