As much as agentic AI promises to make our lives easier, delegating tasks and errands is certainly not new. Even in our ...

As a key sponsor of Gartner’s Data & Analytics Summit 2025, Ververica showcased how their real-time AI capabilities can transform data into useful insights. The Gartner Data & Analytics Summit ...

Disconnected teams dilute marketing ROI. CMOs can unite digital, field and SDRs through IDG to build a high-impact, ...

When service quality, tone or responsiveness varies between a brand’s app, its store, and its contact center, trust erodes ...

Businesses are increasingly integrating advanced technologies to transform their operations and unify their communications ...

AI-led deals continue to scale in size and frequency. NICE closed its largest CXone Mpower deal in Q1—worth over $100 million ...

Many businesses struggle with disconnected systems and rigid business processes. Avaya Infinity™ Platform is here to cut ...

Leading enterprise firms and SaaS providers now recognize that measuring CX requires a 360° lens and real-time insight. They ...

The 8x8 Platform for CX drives business success and enhanced experiences by making the most of every customer touchpoint CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), the industry's ...

This launch sets the stage for the company's upcoming Innovation Keynote and a transformative leap beyond traditional automation—turning business goals into cross-channel campaigns that deliver ...

The combined firm will serve over 43,000 clients with AI-powered listening tools, analytics and multi-industry CX expertise.