Suffolk Fire & Rescue Service unveils its cutting-edge control room introducing more resilient 999 operations. Contact Centre ...

Staysure contact centre Selects NiCE to Deliver Seamless Insurance Experiences for the Modern Traveler with CXone Mpower ...

RAC collected the prestigious ‘Contact Centre of the Year’ award for the second year running at this year’s South West ...

South Cambridgeshire District Council Contact Centre found 98% of advisors answered enquiries to a high standard.

Content Guru Celebrates UK Contact Centre Excellence at the 30th Annual UK National Contact Centre Awards Content ...

Organisers of the UK National Contact Centre Awards are pleased to announce a total of £7,000 has been raised for the charity ...

Do they Pass the Test? OMNINGAGE looks how international Schools in Bangkok & Kuala Lumputr have benefited from cloud ...

Customer expectations have never been higher, and businesses have little room for error in their plans to deliver great CX.

Sigma Connected wins at  National Contact Centre Awards for Community Foundation success - contact centre awards ...

Content Guru’s cloud-first platform, storm®, offers virtually limitless scalability, unmatched integration capabilities and industry-leading AI. Content Guru ensures contact centres meet the needs of ...

RingCentral Contact Centre integrates NICE’s CXone cloud contact centre with RingCentral’s cloud Message Video Phone™ (MVP™) platform. It brings together two recognized industry leaders, providing ...

The Smart Approach to Resolving Complexity in Contact Centres – Ross Daniels at Calabrio argues the case for ‘less is more’. Read on to discover three ways to resolve, rather than increase, complexity ...