Suffolk Fire & Rescue Service unveils its cutting-edge control room introducing more resilient 999 operations. Contact Centre ...

Staysure contact centre Selects NiCE to Deliver Seamless Insurance Experiences for the Modern Traveler with CXone Mpower ...

RAC collected the prestigious ‘Contact Centre of the Year’ award for the second year running at this year’s South West ...

South Cambridgeshire District Council Contact Centre found 98% of advisors answered enquiries to a high standard.

Resorting to Dgital – Cloud Technology for Hospitality. Omningage discusses the many benefits Cloud contact centres has to ...

Content Guru Celebrates UK Contact Centre Excellence at the 30th Annual UK National Contact Centre Awards Content ...

Organisers of the UK National Contact Centre Awards are pleased to announce a total of £7,000 has been raised for the charity ...

Do they Pass the Test? OMNINGAGE looks how international Schools in Bangkok & Kuala Lumputr have benefited from cloud ...

Customer expectations have never been higher, and businesses have little room for error in their plans to deliver great CX.

Sigma Connected wins at  National Contact Centre Awards for Community Foundation success - contact centre awards ...

Capita is a consulting, transformation and digital services business. Every day our 52,000 colleagues help millions of people, by delivering innovative solutions to transform and simplify the ...

British consumers have lost patience with long hold times — and they want companies to pay the price. That’s the findings of a new Streetview survey by 8×8. While the UK average was 62% calling for ...