The Delhi High Court on Friday ruled that restaurants cannot impose a mandatory service charge on food bills, stating that ...

Zendesk’s new Resolution Platform puts customer-centric outcomes first with AI agents, real-time insights, and a smarter ...

Kansspelautoriteit (KSA) has warned Noord Zuid Alliantie, the provider behind Lucky 7 Casino, for breaching requirements on ...

Navigating air travel can sometimes be stressful, but JetBlue's customer service aims to make your experience as smoot ...

Voice still reigns supreme as the go-to channel for customer service needs, challenging earlier assumptions about tech ...

Health insurance companies such as UnitedHealthcare and Florida Blue are increasingly leaning on generative artificial ...

AARP Executive Vice President and Chief Advocacy and Engagement Officer Nancy LeaMond issued the following statement on the implementation of customer service changes announced by the Social Security ...

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Ring founder Jamie Siminoff inspires the transmission and distribution workforce in his keynote address at DISTRIBUTECH in ...