It's a major change for the airline, which has long prided itself on offering free checked bags as a key part of its customer service ...

Southwest Airlines has decided to trade in its friendly customer service for a scummy, fee-riddled experience that mirrors its competitors.

Delta said Southwest customers are “up for grabs,” and is now offering elite status to Southwest A-List and A-List Preferred ...

Frontier Airlines targets disappointed Southwest customers with new promotion offering free bags, seat selection and no ...

Southwest Airlines answered customers’ questions in a video posted after it announced that it will start charging customers a fee to check bags.

Is it poaching season on Southwest Airlines by other airlines after its abrupt about-face on “bags fly free?” We may be about ...