Southwest Airlines has decided to trade in its friendly customer service for a scummy, fee-riddled experience that mirrors its competitors.

Southwest Airlines made big changes and there's been fallout from customers and staff. Here's what it means for travelers and the industry.

Southwest Airlines announced the end of free checked bags, a huge policy overhaul from an airline that once bragged that they allowed two free checked bags as part of their customer service policy ...

Frontier Airlines targets disappointed Southwest customers with new promotion offering free bags, seat selection and no ...

Southwest Airlines will start charging many customers for checked bags in late May, marking the end of a longtime perk for the airline.

Southwest Airlines is ending its beloved "bags fly free" policy. Here's when the new Southwest baggage fees start and who has to pay them.

It’s not a lock that Wall Street’s preferred plan to increase revenues with new fees will work for the airline.

According to Expedia, it will take some time for all of Southwest's flights to get loaded into the system, but the airline's full schedule should be bookable on Expedia platforms by the end of the day ...

Southwest Airlines—Columbus' largest air carrier ... friendly, and award-winning customer service only they can provide." The company will also start offering a new Basic Fare on the same ...

United Airlines is embedding AI across various operations, including interpreting complex labor contracts and enhancing customer service tools like Connection Saver. Southwest Airlines is ...

When Southwest Airlines announced significant customer service changes in July 2024, including the end of its open seating policy, it said bags would still fly free. That's no longer true for all ...