The Pennsylvania Turnpike Commission has launched a new text messaging service. The free service, which the Pennsylvania ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Prasarana Malaysia Berhad said a structured training programme for around 4,000 of its frontliners has led to a 50 per cent ...

Access ARM Pensions has reinforced its commitment to deepening customer engagement and improving service efficiency as it navigates ...

While digital learning offers flexibility and accessibility, in-person training can help develop soft skills, build team ...

We have all experienced frustrating customer service at some point, whether it is with Verizon, T-Mobile or AT&T. But just ...

In the financial sector, customer demands are becoming increasingly diverse and complex. Whether it's loan inquiries, financial advice, or after-sales service, customers expect instant and accurate ...

As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

The IDF will carry out a "large-scale military exercise" on Wednesday and Thursday along the Lebanon border re ...

Rob Porter, head of market and business development at CoSo Cloud, explained to Newsweek that AI is assisting those learnings ...

Cook’s Pest Control Technician Brandon Martin started a normal workday by arriving to his customer’s home ready to provide ...

Wellness - Wellness Solutions, Romania’s largest distributor of home and commercial fitness equipment, estimates a 12% growth ...