Staysure contact centre Selects NiCE to Deliver Seamless Insurance Experiences for the Modern Traveler with CXone Mpower ...

Suffolk Fire & Rescue Service unveils its cutting-edge control room introducing more resilient 999 operations. Contact Centre ...

Content Guru Celebrates UK Contact Centre Excellence at the 30th Annual UK National Contact Centre Awards Content ...

Organisers of the UK National Contact Centre Awards are pleased to announce a total of £7,000 has been raised for the charity ...

Resorting to Dgital – Cloud Technology for Hospitality. Omningage discusses the many benefits Cloud contact centres has to ...

RAC collected the prestigious ‘Contact Centre of the Year’ award for the second year running at this year’s South West ...

Customer expectations have never been higher, and businesses have little room for error in their plans to deliver great CX.

South Cambridgeshire District Council Contact Centre found 98% of advisors answered enquiries to a high standard.

Sigma Connected wins at  National Contact Centre Awards for Community Foundation success - contact centre awards ...

Do they Pass the Test? OMNINGAGE looks how international Schools in Bangkok & Kuala Lumputr have benefited from cloud ...

Organisations including AQA, British Gas, Jaguar Land Rover, Parkdean Resorts and Leeds Building Society were honoured with Gold awards at last night’s 30th anniversary edition of the UK National ...

What You’ll Learn: – Two dominant AI strategies: augmentation vs. automation – and which suits your environment – How to define ROI upfront and track performance over time – What hybrid AI tools can ...