More and more companies are now being impersonated, and even Amazon has seen a 33% increase in customer service impersonation ...

Ten years ago, Gladly burst onto the CX scene with a revolutionary idea: to put customers at the center of customer service. As other platforms revolved around tickets and cases, Gladly created a ...

🚨 Since December 2024, we’ve seen a 33% increase in customer service impersonation scams on social media. Scammers monitor customer complaints on comments, then respond using fake accounts ...

Thursday’s order will require it to “set up 24-hour, live-person customer service.” Jordan Weissmann is a senior reporter at Yahoo Finance.

More than 12,000 customers ranked the companies based on six key criteria - customer service, standard of accommodation, how well the description matched the reality, organisation, transport to ...

At the other end of the table, eDreams received the lowest ranking of any of the travel firms in the beaches and resorts category, with a customer score of just 63 per cent.

Ryanair CEO Michael O'Leary accused his counterpart at eDreams Odigeo of misleading his shareholders when he stated that high courts in Europe have already decided that eDreams Odigeo brands have ...

This rating, based on a large sample of customer reviews, positions the eDreams ODIGEO brands well ahead of other online travel agents, which have an average rating of 2.0, and airlines, with an ...

BARCELONA, Spain, June 18, 2024--eDreams ODIGEO (‘The Company’), the world's leading travel subscription platform and one of Europe’s largest e-commerce businesses, today announced that it ...