DEAR MISS MANNERS: Is it proper for company employees to address customers by their given names? Banks do it, call centers do ...

When called “Bob,” I often feign surprise and say, “Oh! Do I know you personally?” When they say no, I reply, “When you ...

DEAR MISS MANNERS: At a dinner party at our home, my husband left the table momentarily, and a guest picked up his mug of ...

Banks do it, call centers do it, salespeople do it. I appreciate being called “Mr. Smith” instead of just “Bob,” but it ...

GENTLE READER: Certainly that is how Miss Manners prefers to be addressed by company employees. But these days, she feels some sympathy for company employees who are, as you say, told off on a regular ...

DEAR MISS MANNERS: At a dinner party at our home, my husband left the table momentarily, and a guest picked up his mug of ...

GENTLE READER: Certainly that is how Miss Manners prefers to be addressed by company employees. But these days, she feels ...