A recent incident at the Swakopmund District Hospital has put the health ministry's newly launched customer service charter to the test, raising questions about whether ...

Patient experience leader Jennifer Carron explains why healthcare lags in customer experience and how real-time feedback is ...

Nigeria’s power sector, electronic commerce and real estate have emerged lowest in customer service index released by the ...

New service enhances customer access to cost-effective cancer medications available in mainland China, helping to reduce ...

Nigeria’s customer satisfaction index rose to 67 per cent in 2024, up from 61 per cent in 2023, with notable improvements ...

Use precise geolocation data and actively scan device characteristics for identification. This is done to store and access ...

One of Australia’s largest private health insurers says its investments in artificial intelligence have saved it $22m and ...

MEDCURY has teamed up with Walt Dragon from Singapore to launch ‘MEDHIS Lite,’ a Hospital Information System (HIS) and ...

Nigeria's Customer Satisfaction Index rose to 67 per cent in 2024, marking a steady improvement from 61 per cent in 2023, ...

Healthcare institutions must take responsibility for proper risk assessments followed by diligent policy implementation.

As a customer dropped off some shirts to be cleaned and pressed at Gilpin Dry Cleaners downtown, co-owner Larry Goddard shrugged his shoulders. "You know, I can't exactly tell you when you're going to ...

AI agents are reshaping industries like healthcare and customer service, with digital proxies like Proxy taking on daily ...