As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

Access ARM Pensions has reinforced its commitment to deepening customer relationships and improving service efficiency ...

The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

To enhance service delivery for Malawians, CTS Courier has announced a special employee training program set to begin in ...