The companies that benefit from this are the ones that take proactive measures to ensure their staff has received proper customer service and appreciation training. You can earn an incredible ...

Customer service representatives must be knowledgeable and courteous. They must have excellent listening skills and a willingness to talk through a resolution. Training in conflict resolution can ...

A franchise’s core values and mission should be the foundation for every decision, especially when balancing growth with customer service.

AI roleplay simulations provide a powerful tool for retailers to train their customer service and store teams to handle ...