The customer service industry is gaining much momentum especially due to automation powered by artificial intelligence. By transforming customer service interactions, AI-powered digital solutions ...

However, in the world of AI, there are more capable pieces of hardware than Nvidia GPUs. Custom AI accelerators, like the ...

Amazon CEO Andy Jassy said AWS, its cloud-computing unit, shows it's got the logistical know-how to succeed in artificial intelligence ... companies to get there. Google has spent the past ...

After having filled pages and pages on the astonishing promises ofartificial intelligencesome tools are starting to become available that can facilitate some tasks of daily life. In the front row, as ...

When Boston University graduate students went on strike in April, Stan Sclaroff, the university’s dean of arts and sciences, ...

It’s not easy being a customer-service agent—particularly when those customers are so angry with a product that they want to yell at you down the phone. That’s the sort of rage that Sonos ...

Aisera’s reasoning and best-in-class agentic architecture is built on the following: “Gartner defines artificial intelligence applications in IT service management as tools that augment and ...

Since those days, we've all learned a lot more about generative artificial intelligence ... purported to be applied to every problem or service offered throughout the value chain.

A colleague said he called a meeting with his daughter’s Advanced Placement English teacher because the teacher responds to student writing using artificial intelligence. He has a problem with that.

Regardless of unique business goals, every service provider and enterprise relies on new technologies to help them achieve their intended business outcomes, like growing revenue, reducing costs ...

Google can't afford to stand still ... on the troubling spread of child sexual abuse imagery created through artificial intelligence technology. New rules from the White House on the use of ...